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Privacy Policy

1. Scope of this Privacy Policy

This privacy policy (“Privacy Policy”) applies to all personal information of consumers collected or used by RATO EDUCATION and its affiliates. This includes personal information from websites for commercial use that are owned by RATO EDUCATION as well as offline collections of personal data for commercial use by RATO EDUCATION. RATO EDUCATION is the controller of data processing for the Website and any (mobile) applications according to the Data protection law (“Wet bescherming persoonsgegevens”). For your convenience and to improve the usage of the Website, links to websites that are owned and controlled by third parties may be provided from time to time. These links take you outside the service of RATO EDUCATION and off the Website and are beyond the control of RATO EDUCATION. The websites you can link to have their own separate terms and conditions as well as a privacy policy. RATO EDUCATION is not responsible and cannot be held liable for the content and activities of these websites. You therefore visit or access these sites entirely at your own risk.

2. Why should you share your personal data with RATO EDUCATION?

Sharing your personally identifiable information enables us to offer you a number of benefits. It will make it easier and more convenient for you to:
  • Register so can receive all the benefits to which you are entitled;
  • Request information specific to your interests;
  • Participate in online communities;
  • Receive personalized messages and special offers that are relevant to your interests;
  • Participate in our loyalty program;
  • Save time by storing your preferences.
You can share your personally identifiable information with us by registering on our Website.

3. What personal data is collected

RATO EDUCATION may collect personal data in connection with your use or purchase of RATO EDUCATION’s products and services. Such personal data may include information provided in connection with the following:
  • Registering or filling in forms on our Website. This includes information you may provide when you request additional information about RATO EDUCATION’s products and services or sign up to receive RATO EDUCATION’s e-mail newsletters, loyalty program or coupons;
  • Completing a profile on the Website;
  • Purchasing any product or service from RATO EDUCATION;
  • Providing design or product feedback or making other submissions to RATO EDUCATION;
  • Requesting information or assistance from RATO EDUCATION;
  • Participating or responding to consumer surveys or requests for consumer’s opinions, concerns and preferences regarding RATO EDUCATION’s products and services;
  • Participating in consumer contests, sweepstakes and other promotions;
  • Using other features of the Website that may be offered from time to time, and may require such information in order to utilize the feature.
RATO EDUCATION may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Website, the routes by which users access the Website and use any hyperlinks available on the Website. RATO EDUCATION or its service providers and agents may process and use this aggregate data for various purposes including, but not limited to, analysis of this data for trends and statistics, development of the Website and the Website’s features and offerings, assessing patterns of use, or planning and evaluating marketing initiatives. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies and is maintained, used and disclosed in aggregate form, unless otherwise noted.

4. Sharing information

We want to know you better so we can serve you better. But the choice of whether you want this kind of service is up to you. You should know that your personally identifiable information may be transferred from your home country to other RATO EDUCATION companies around the world, who may communicate with you about our products or special offers you may find useful. If you do not want us to send you personalized offers or information, you can let us know by contacting us as set out in section 11. RATO EDUCATION will only share your data with third parties outside RATO EDUCATION in the following circumstances: Sometimes RATO EDUCATION sells you a product or offers you a service in a joint marketing effort with other companies, such as our RATO EDUCATION Partners. In such case, your personal data will be shared with these companies. Note that these companies often have their own privacy policies that apply to the way they use your personal data. These privacy policies sometimes differ from the RATO EDUCATION Privacy Policy. RATO EDUCATION may use outside companies for handling your purchase or request, or for processing your data. RATO EDUCATION requires these companies to adequately safeguard your personal data and not use your data for any other purpose not authorized by RATO EDUCATION. RATO EDUCATION will release personally identifiable information if compelled by law. RATO EDUCATION will not sell or provide your personal data to other third parties allowing them to use your personal data for their own purposes. RATO EDUCATION will not share any personal financial information you provide (such as credit card information) with other parties unless this is needed to handle your order, process our invoice, or prevent or combat fraud.

5. Cookies and website logging

Various technologies may be used on our Website and our (mobile) applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally contain personal details about the user. A number of places on our Website and (mobile) applications make use of so-called cookies. These are essentially small text files that are stored on your computer’s hard drive or your user device by your web browser. Cookies allow us to recognize your computer or (mobile) device the next time you visit, without bothering you with another request to register. Cookies help to make our Website or (mobile) application more user-friendly, more effective and more secure. The cookies usually used by us are so-called “session cookies”, which are automatically deleted at the end of the visit to the respective website. By default, browsers enable the use of cookies but this function can also be disabled. However, this will result in some services not or only partly being available. It is also possible to manually delete cookies after their use via the web browser.

6. Data provided by yourself

Besides the data collected by automated means, we also process data which you have provided to us. This includes, but is not limited to:
  • your contact information, including your (first and last) name, (billing or delivery) address, email address and your telephone number;
  • if you have created an online profile, the preferences and interests stored in this profile;
  • if you have contacted customer service, the details of this contact and the contact history;
  • if you have registered for our loyalty program, your contact information.
All of this data is characterized by the fact that you have provided this information yourself. We use this information for the purposes described in this Privacy Policy. You can always have your personal data corrected or object to further processing by contacting us as set out in section 11.

7. How is the collected data used

We will use the information we have gathered about you to provide a convenient experience for you and to provide you with offers concerning our products and services. If you have provided us with your personal data in relation to a promotion, an event, a (mobile) application, etc., we may send you emails or other messages which relate to the service you have requested. If you contact customer service, we will use your personal data (including your contact history) so that customer service is able to process your request and provide you with the best service possible. If you have given your consent to receive newsletters, we will send them to you. If you have given us your personal data during a sale of a service, we will inform you about similar services. We may also contact you to ask for your feedback on products or services. You can immediately unsubscribe from these notifications at any time and no costs by clicking on a link in the corresponding e-mail or other message (see further below in section 8.1 ). If you have consented to be contacted we may contact you per regular mail, e-mail, per SMS, per telephone or any other electronic means for marketing, advertising and opinion research purposes. This includes for example information related to products of RATO EDUCATION, special offers, promotions. In order to be able to contact you with information which is of special interest for you, your overall interaction with RATO EDUCATION and the RATO EDUCATION Partners (such as but not limited to your use of loyalty programs, your ratings and reviews of products and services, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behaviour (web tracking), the newsletter types you are subscribed to, your participation in promotions or events and your use of (mobile) applications), will be combined, analysed and used. We may provide your contact data to our RATO EDUCATION Partners for marketing, advertising and opinion research purposes. Please find at section 8 information on your rights and especially how you can withdraw your consent.

8. Your rights

If you provide us with personal data via our Website or other channels, this is done on an entirely voluntary basis and with the granting of your consent for it to be used in accordance with the provisions of this Privacy Policy. If you choose not to provide the requested information, various customer benefits may not be available and on-line functionalities on the Website may also not be available. In certain cases, only those people that have submitted the necessary personal data to us are able to use certain services and in other ways avail themselves of the activities and offers available on our Website and (mobile) application. As transparency and fair play are particularly important issues for us, we provide various options, depending on the exact circumstances, in order to help you retain control over your data. These options include the possibility to unsubscribe from services or delete user accounts or to receive information about the data held.

8.1 Right to object

E-mails that RATO EDUCATION sends to you that contain for instance a newsletter or marketing content, have the option to terminate the receiving of such e-mails (unsubscribe) by following the relevant instructions in the respective e-mail. If you want to stop receiving emails from us, you can simply click on this unsubscribe hyperlink and we will stop sending our emails to you. If you do not wish information about your behavior at our Website or (mobile) application being collected and assessed, you can opt-out of the gathering of the web analytics data as described below. If you wish to object to receiving promotional information and offers in general, so including by regular mail, e-mail, per SMS, by telephone or by any other electronic means, or if you want to withdraw your consent, you may at any time write to RATO EDUCATION, Suikertorenweg 40, 2560 Kessel, Belgium, reference: data protection, or send an e-mail to info@RATO In case we have doubt about your identity, we can ask you to identify yourself (e.g. by sending a copy of your passport ID). With regard to other types of messages you may receive, such as maintenance announcements or administrational notifications, the receiving of these can only be terminated by deleting your account, as such messages are a mandatory part of user accounts and the related use of our Website and (mobile) applications. You can have your account deleted by sending an email to info@RATO

8.2 Right to request information

You have the right to be informed at any time about the personal data stored about you, its origin and recipients as well as the purpose for which it is being stored. Information about stored personal data can be obtained by using the contact details in the Contact Information in section 11.

8.3 Right to request correction

You have the right to request to correct, supplement, delete or block the personal data stored about you. We will notify you as to whether and, if so, to what extent, we will comply with your request. If for any reason we don’t comply with your request, we will provide you with the reasons.

9. Security of the information and data integrity

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised use, disclosure or access, in particular where the processing involves the transmission of data over a network, and against all other unlawful forms of processing and misuse.

10. Social Networks

Our Website and (mobile) applications provide you Social Plug-ins from various social networks. If you choose to interact with a social network, your activity on our Website or via our (mobile) applications will also be made available to social networks such as Facebook and Twitter. If you are logged in on one of the social networks during the visit of our Website or (mobile) applications the social network might add this information to your profile. If you are interacting with one of the Social Plug-ins, this information will be transferred to the social network. In case you do not wish such a data transfer, please log off on your social network before you enter our Website or (mobile) applications.
We cannot influence this data collection and data transfer via the Social Plug-ins. Please read the privacy policies of those social networks for detailed information about the collection and transfer of personal data, what rights you have and how you can achieve satisfactory privacy settings.

Twitter :
Google+ :

11. Contact Information

If you have any questions about the processing of your personal details or about our Privacy Policy you are welcome to contact us. The contact details are:
Blancefloerlaan 167
2050 Antwerpen

You may also send an email to [email protected]
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