Every agreement for the delivery of goods or services is subject to these general terms and conditions, excluding the customer's own terms.

In the case of a quotation, our offer is non-binding. The agreement is only concluded after our written confirmation or at the start of execution.

We reserve the right to adjust our prices if changes occur after the conclusion of the agreement in the price of energy, raw materials, wages, or other components of our cost price.

A delay in delivery shall in no case give rise to the payment of compensation or to the dissolution of the agreement, if it is caused by external circumstances to the seller.

Transfer of ownership of the goods only takes place after full payment of the purchase price and delivery costs.

The goods are shipped at the buyer's risk. The transport costs are, unless otherwise specified, the responsibility of the buyer.

To be valid, complaints must be sent to us by registered letter (a) in the case of a complaint due to non-conformity, eight days after the delivery of the goods and (b) in the case of hidden defects, eight days after discovery and at the latest six months after delivery. Submitting a complaint does not relieve the customer of their payment obligations.

In the context of online sales, the buyer has the right to inform the seller that they are waiving the purchase without payment of a penalty and without stating a reason, within 7 working days from the day following the delivery of the product. The buyer must then return the goods at their own expense in the original packaging, after which Rato will refund the purchase price, provided the goods are in unused and new condition.

Our liability regarding defects in the delivered goods does not extend beyond that of our suppliers.

In the event of non-payment of the invoice within the stipulated period, from the due date, interest will be due by operation of law and without prior notice of default, at a rate of 1.5% per month of the invoice amount. The amount of any invoice that is not fully paid on the due date will, by operation of law and without notice of default, be increased by a flat-rate compensation of 15% of the amount due, with a minimum of €25. The unpaid portion will, by operation of law and without notice of default, accrue interest at a rate of 1.5% per month, with each commenced month being considered as elapsed. Costs associated with unpaid bills of exchange or cheques, as well as other collection costs, are not included in this flat-rate compensation and will be charged to the buyer separately.

All our agreements are governed by Belgian Law. In the event of a dispute, only the Courts of Antwerp and the Justice of the Peace of the 5th Canton in Antwerp shall have jurisdiction.